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Capital markets regulator SEBI resolved 4,493 investor complaints through its online grievance redressal platform SCORES in May 2025.

About SCORES Portal

SCORES (SEBI Complaints Redress System) is a web-based platform that allows investors to lodge their grievances in the securities market from anywhere, at any time.

The primary goal of SCORES is to streamline the investor grievance redressal process, making it more accessible and effective. It aims to reduce physical paperwork, save time, and bring transparency to the entire resolution lifecycle.

An investor can file a complaint against a wide range of market participants regulated by SEBI, including:

• Listed Companies
• Stock Brokers and Depository Participants
• Mutual Funds
• Portfolio Managers
• Registrars and Transfer Agents
• Investment Advisers and Research Analysts

About SCORES 2.0

SEBI recently launched an upgraded version of the platform, SCORES 2.0. This new system introduces several enhancements to the complaint resolution process.

Automated Routing => Under the SCORES 2.0, complaints are automatically forwarded to the concerned entity upon filing. This eliminates delays in manual intervention and ensures the grievance reaches the right desk quickly.

Defined Timelines => The entity receiving the complaint is required to submit an Action Taken Report (ATR) within 21 calendar days.

Multi-Level Review Process => If an investor is not satisfied with the resolution provided by the entity, a structured review process is available:

• First Level Review: The investor has 15 days to seek a review, which is then handled by a designated body. The average resolution time for this first review was noted to be five days in May.
• Second Level Review: If still unsatisfied, a second review can be sought within 15 days with the designated body.
• Final Review with SEBI: Subsequently, the investor has another 15-day window to take the matter to SEBI itself for a final review.

Integration with Online Dispute Resolution (ODR) => SCORES 2.0 is also integrated with the SEBI Online Dispute Resolution (ODR) platform. If an investor opts for ODR, the complaint is considered resolved on the SCORES platform and moves to the ODR system for online conciliation and arbitration. 

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Securities and Exchange Board of India (SEBI)

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