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E-Governance

MANA MITRA : ANDHRA PRADESH'S WHATSAPP GOVERNANCEMODEL

Mana Mitra showcases transformative digital governance by delivering accessible, transparent, and scalable services through WhatsApp. If replicated nationwide with strong policies and safeguards, it can drive Viksit Bharat 2047’s vision, ensuring equitable, efficient, and citizen-centric access to government services.

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KERALA DIGITAL LITERACY MODEL: FIRST FULLY DIGITALLY LITERATE STATE IN INDIA

Kerala became India’s first fully digitally literate state, training 21.87 lakh people via Digi Kerala. Leveraging Akshaya, PMGDisha, and BharatNet, it empowers 3.5 crore citizens for e-governance and UPI. Challenges like rural connectivity and cybercrime hinder nationwide scaling, requiring multilingual, community-driven models.

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AI IN GOVERNANCE: MEANING, CHALLENGES AND WAY FORWARD

India’s AI in governance, exemplified by tools like ‘SabhaSaar’, aims to enhance efficiency, transparency, and citizen-centric services. Success demands robust laws, ethical safeguards, skill development, and digital inclusion. Balancing innovation with accountability, India can draw global best practices to ensure AI serves public good without eroding trust or rights.

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