SCORES 2.0

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Context

• SEBI (Securities and Exchange Board of India) introduces the latest version of the SEBI Complaint Redress System (SCORES 2.0).
• Aims to enhance the efficiency of the investor complaint redress mechanism in the securities market

Features of SCORES 2.0

• Auto-Routing and Auto-Escalation:
  • Complaints are automatically routed to the concerned regulated entity, eliminating time lapses.
  • Ensures a smoother flow of complaints for quicker resolution.
• Reduced Timelines:
  • Complaint redressal timeline reduced to 21 calendar days from the date of receipt of the complaint.
  • Significantly shorter than the previous requirement of 30 days.
• Two-Level Review Process:
  • First review by designated bodies if the investor remains dissatisfied after resolution by the regulated entity.
  • Second review by SEBI if the investor remains dissatisfied after the first review.

Integration with KYC Registration Agency Database

• SCORES 2.0 integrated with KYC Registration Agency database for seamless investor registration onto the platform.
• Aims to simplify the registration process and increase investor participation in the complaint redress system.

Significance of SCORES 2.0

• Strengthening investor confidence in the securities market.
• Promoting transparency and accountability among regulated entities.
• Facilitating quicker resolution of investor grievances, enhancing overall market efficiency.

Conclusion

• SCORES 2.0 marks a significant step towards improving investor protection and regulatory oversight in the securities market.

• By streamlining the complaint redress process and reducing timelines, SEBI aims to foster a more investor-friendly environment conducive to sustainable market growth.