IAS Gyan

Daily News Analysis


1st August, 2023 Economy

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Context: The National Digital Nagrik Forum is an online platform that aims to promote the interests of traders, consumers, and other stakeholders in the digital trade economy. The forum will provide a space for dialogue, advocacy, and learning on various aspects of digital trade, such as data protection, e-commerce, fintech, and digital literacy.


  • The forum will also facilitate the exchange of best practices and experiences among the members and invite experts to share their insights and guidance on how to leverage the opportunities and challenges of digital innovation. The forum is open to anyone who wants to join and contribute to the development of a vibrant and inclusive digital trade ecosystem in India.

National Digital Nagrik Forum will cover five key areas:

  • To ensure consumer protection and online safety, especially in terms of resolving complaints and disputes effectively.
  • To prevent digital cartelisation and promote fair competition among online platforms and service providers.
  • To understand and leverage emerging technologies such as blockchain and artificial intelligence for the benefit of retail trade and consumer welfare.
  • To engage with various stakeholders from different sectors, such as corporate and non-corporate sectors, MSMEs, farmers, experts, technocrats, and consumers, among others.
  • To conduct awareness campaigns, digital and physical dialogues, training, and outreach activities to stakeholders from the government, private sector, and civil society, including policymakers and other relevant stakeholders at the state level.

Along with the National Digital Nagrik Forum, the CAIT will also organise a two-day National Traders Conference in Raipur on August 24-25. The conference will bring together trade leaders from all states. The forum and the conference aim to support and safeguard the interests of traders and consumers in the fast-evolving digital trade scenario.

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CENTRAL CONSUMER PROTECTION AUTHORITY: https://www.iasgyan.in/daily-current-affairs/central-consumer-protection-authority


Q. What role does consumer awareness play in shaping the market dynamics? Explain the importance of consumer awareness and its impact on the market. Discuss the challenges in implementing effective consumer awareness programs and how these challenges can be addressed to strengthen consumer awareness initiatives for the future.