Q-commerce has transformed urban consumption by offering ultra-fast deliveries, but its speed-driven model creates significant social and governance challenges. Delivery workers face high accident risks, unstable incomes and algorithmic pressure, while cities experience rising traffic violations and congestion linked to gig operations. Weak labour regulations and incomplete social-security frameworks leave workers vulnerable, and platforms often evade accountability through opaque incentive systems. Although governments have introduced measures such as social-security codes, welfare boards and safety guidelines, implementation remains uneven. A balanced approach that strengthens worker protection, ensures platform transparency and improves urban regulation is essential to make the quick-delivery ecosystem safe, fair and sustainable.
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