IAS Gyan

Daily News Analysis



Copyright infringement not intended

Context: Every year on March 15, International Consumer Rights Day is observed to promote consumer protection and increase global knowledge of consumer rights.

World Consumer Rights Day

  • International Consumer Rights Day is observed annually on March 15th.
  • President John F. Kennedy was the inspiration behind World Consumer Rights Day. On March 15, 1962, he raised the issue of consumer rights in a special statement to the US Congress.
  • World Consumer Rights Day is an annual international celebration of consumer rights that serves as a unifying factor for the global consumer movement's call for the protection and respect of consumer rights. The occasion also offers a chance to voice opposition to the social inequities and market abuses that undermine such rights.
  • World Consumer Rights Day 2023 theme is "Empowering consumers through clean energy transitions.".

Consumer Rights in India under the Consumer Protection Act, 2019

  • The Act defined a consumer as a person who buys any goods or avails of service for final use.
    • It does not include a person who buys a good for resale or a good or service for commercial purposes.
  • It covers transactions through all modes including offline, and online.
  • The Act clearly defined 6 Rights of consumers:
    • Right to be protected against the marketing of goods and services which are hazardous to life and property.
    • Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services.
    • Right to Choice among a variety of goods or services at competitive prices.
    • Right to be heard
    • Right to seek Redressal against unfair or restrictive trade practices.
    • Right to Consumer Awareness
  • Central Consumer Protection Authority (CCPA) promotes, protects and enforces the rights of consumers.
    • It functions under the guidelines of The Minister of Consumer Affairs, Food and Public Distribution
    • It regulates matters linked to the violation of consumer rights, unfair trade practices, and misleading advertisements.
    • The CCPA has an investigation wing; they may conduct an inquiry or investigation into the case of violations of rules.
  • Central Consumer Protection Authority (CCPA) functions;
    • Inquiring into violations of consumer rights, investigating and taking appropriate action.
    • It could pass orders to recall goods or withdraw hazardous services, and refund the price paid.
    • It Issues directions to the concerned trader/ manufacturer/ endorser/ advertiser/ publisher to either discontinue a false or misleading advertisement.
    • It imposes penalties on a manufacturer or an endorser of up to Rs 10 lakh and imprisonment for up to two years for a false or misleading advertisement. In case of a subsequent offence, the fine may extend to Rs 50 lakh and imprisonment of up to five years.
    • It Issues safety notices to consumers against unsafe goods and services.
  • Consumer Disputes Redressal Commissions (CDRCs) at the District, State, and national levels.
    • Appeals from the State CDRC will be heard by the National CDRC.
    • The final appeal to the Supreme Court.
    • The District CDRC will entertain complaints where the value of goods and services does not exceed Rs 1 crore.
    • The State CDRC will entertain complaints when the value is more than Rs 1 crore but does not exceed Rs 10 crore.
    • Complaints with a value of goods and services over Rs 10 crore will be entertained by the National CDRC.


Q. Which of the following is/are the Consumer Rights mentioned under the Consumer Protection act 2019?

1. Right to be protected

2. Right to get Sample

3. Right to Choice

4. Right to be heard

5. Right to seek Redressal

Select the correct code

(A) 1, 2, 3 and 4 only

(B) 1, 3, 4 and 5 only

(C) 2, 3, 4 and 5 only

(D) 3, 4 and 5 only

Answer: B