The Reserve Bank of India has issued draft Responsible Business Conduct (Second Amendment) Directions, 2026 to regulate the conduct of loan recovery agents, effective from July 1, 2026. The guidelines prohibit harassment, abusive language, excessive or anonymous calls, inappropriate digital messages, and any form of intimidation or public humiliation of borrowers or guarantors. Banks are required to establish a dedicated grievance redressal mechanism and adopt board-approved policies covering due diligence, code of conduct, and performance standards for recovery agents. The move aims to strengthen financial consumer protection, promote ethical recovery practices, and balance borrower dignity with credit discipline in India’s expanding retail lending ecosystem.
Click to View MoreThe Export Preparedness Index (EPI) 2024, released by NITI Aayog, provides a comprehensive assessment of the export readiness of Indian States and Union Territories by evaluating infrastructure, business ecosystem, policy and governance, and export performance. With a stronger focus on districts, MSMEs, human capital, and cost competitiveness, the index identifies key challenges and policy priorities, promotes cooperative federalism, and supports India’s long-term goal of achieving sustained, inclusive, and globally competitive export growth.
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