E-governance GS Paper 2

WHAT IS SAMPANN PLATFORM? EXPLAINED

SAMPANN is a digital "single-window" platform for Department of Telecommunications retirees. It streamlines pension processing by providing direct bank disbursements, e-PPO downloads, and status tracking. Pensioners use it to submit Digital Life Certificates and manage grievances without visiting government offices.

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NYAYA SETU AI CHATBOT: DEMOCRATISING ACCESS TO JUSTICE IN INDIA

Nyaya Setu AI represents a shift to A-Governance, integrating the BHASHINI language platform with the Department of Justice. It eliminates linguistic barriers by providing real-time translation, ensuring legal services and judicial information are accessible to every citizen in their native language.

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